Civic Participation Network

Case studies: costs and benefits of implementing inclusive communication 

Recommendations to organisations

• Audit where you are now.

• Involve service users who have communication support needs in the audit.

• Decide what you want to achieve.

• Identify the barriers.  Some barriers are easy to identify e.g. complex language.  Others are more fundamental e.g. values and attitudes.

• Take small steps immediately.  These will make a difference

• Use the Talk for Scotland toolkit to achieve it. 

Thanks

To everyone who took part.

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Case studies: costs and benefits of implementing inclusive communication (MS Word)

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