Civic Participation Network

Contents                                                       

Key benefit

Recommendations for other council champions

Background

Process

Actions

Outcomes

Impacts

Benefits of adopting a more inclusive approach

Costs

Positive factors influencing Inverclyde Council

Barriers

Critical success factors for developing inclusive communication

Contact for further information

Key benefit

• Developing an inclusive communication approach from the beginning is cost effective and helps you reach the widest target audience.

Recommendations for other council champions

• Think about communication support at the start.

• Recognise the business, legal and moral case for developing communication which is more inclusive. 

• Talk up the benefits within the council.

• Take small steps and keep trying.

• Think about hard to reach services not hard to reach people.

• Listen and involve communities of interest.

• Build alliances with local people and like minded colleagues. 

• Lead by example.  Apply the communication support principles yourself for others to see. 

• Lobby at lots of levels as community organisations do.

Go to the next page in the Inverclyde Council Adult Protection services case study

Inverclyde Council Adult Protection Services case study (MS Word)

Inverclyde Adult Protection Service case study (Adobe PDF)

All the case study documents which can be downloaded and printed