Putting Communication Support Principles into practice

Take two steps to put communication support into practice in any public engagement activity.  

Step 1: 

Every time you plan a public involvement activity, think of each ‘communication act’ involved in the process.

A 'communication act' is any exchange: 

• between you and another person
• going one or two ways
• by any communication method e.g. face to face, writing, phone, electronic means.

Step 2:

Adapt your communication using the 6 Communication Support Principles.  This will make sure every 'communication act' in the whole process works for people with communication support needs.

Public engagement activities

To help you in your planning we have illustrated this two step approach with some key activities. 

These are just examples. The same two steps are relevant in any public involvement activity you might run.

Go to Practical examples. 

Click on one of the activities.

You will see:

• the series of actions you will take in running one of these activities
• the Communication Support Principle you should use for each action
• key advice and examples of good practice materials.
  

In each example the first time we mention a Communication Support Principle it is written out in detail. When we mention it again, click on the link if you need to remind yourself of the details.