Key messages

• All communities and interest groups include individuals with communication support needs.

• Use inclusive communication. This will help you meet your equality, legislative and financial commitments.

• Communication support is more than large font and offering alternative formats.

• A communication disability can be a hidden disability.

• Consider communication access from the beginning of any service development or public engagement activity.
  

• Consider communication access through the whole process.
  

• Develop a strategic approach to inclusive communication involving all departments and all methods of communication i.e. face to face, telephone, online, print.

• Follow the 6 Communication Support Principles in all communication with the public.
  

• Keep trying!

Key messages (MS Word)

Key messages (Adobe PDF)