Why use the toolkit?

Written quote: Stuart Wilson

Head of Corporate Communications and Public Affairs, Inverclyde Council

'I have the task of overseeing the development of a more inclusive approach to communication between ourselves and the residents of Inverclyde.  Like all local authorities this is based on our legal obligations. 

'But we recognise clearly the moral and business case to promote inclusion. In doing so this will help us engage and better represent the needs of our diverse community. 

'The 6 Communication Support Principles identified in the toolkit provide a useful structure to work on in developing our strategy.  They are clear, simple and encourage a change in attitude and awareness. 

'If all service providers recognised Communication Support Principle 1: Recognise that every community or group may include people with communication support needs, this would go some way to removing barriers to services and activities.

'The collaboration between officers of the council, local groups and Communication Forum Scotland is paving the way for changed practice.'