What's the toolkit for?

Written quote: Jackie Maceira

Community Engagement Manager, NHS Health Scotland

'It is vital that the NHS listen to the views of as many service users as possible. As Community Engagement Manager for NHS Health Scotland, I find the 6 Communication Support Principles a useful starting point for looking at how to make our engagement practices more inclusive.  This has influenced how our Disability Reference Group is being managed.  I would urge others establishing similar mechanisms to adopt the principles.'